Terms of the service and general conditions

Lumen website terms & conditions

This document establishes the conditions that govern the use of this website and purchase of products on it (hereinafter referred to as the “conditions”). Please read the conditions and the privacy policy carefully before using this website.

These conditions may be modified. It is your responsibility to read them periodically, as the current conditions at the time of use of the website or making an order through our online shop shall be those that apply.
Lumen has prepared carefully and in good faith the content of these pages, but assumes no guarantee or liability for the accuracy or completeness of the content.
If you have any questions regarding the conditions or the privacy policy please contact us sending an email to lumen@lumenprints.com.

1.- Your details

The information or personal details that you provide us shall be processed in accordance with the privacy policy. When you use this website, you agree to the processing of the information and details and you state that all information and details provided are true and correspond to reality.

2.- Scope

These conditions shall apply to all orders placed through the website www.lumenprints.com.
If you make an order through our online shop you are accepting these conditions and the privacy policy on our website. If you disagree with the content of terms and conditions set forth herein refrain from making any purchases.

3.- Legal capacity

When you place an order on this website, you state that you are over the age of 18 and are legally eligible to enter into contracts.

4.- Service availability

When you use this website and place orders through it, you agree to:
Not to make any false or fraudulent orders. If an order of this type may reasonably be considered to have been placed, we shall be authorized to cancel it and inform the pertinent authorities.

Provide us with your e-mail address, postal address and/or other contact details truthfully and exactly. You also agree that we may use this information to contact you if necessary (see our privacy policy). If you do not provide us with all the information we need, you cannot place your order.

5.- Formalizing the sale contract

The user, at moment of registering the personal details in the purchase form, must accept the conditions, together with the privacy policy to continue with the process of purchase.
All orders are subject to our approval, which you will be informed by email. The contract between us to buy a product (the “contract”) shall be formalized only when we send you the purchase confirmation.
We are not obliged to provide you with any other product that has not been ordered until we confirm that these have been sent in a purchase confirmation.

6.- Availability of products

All product orders are subject to availability of the same. Along this line, if there are difficulties regarding the supply of products or there are no more items left in stock, we will reimburse without delay any amount that you may have paid in relation to this order. In these cases, Lumen will not be obliged to make delivery of those items.

7.- Remove or modify products

Lumen reserves the right to remove any product from this website at any time and to remove or modify any material or content from the same. Lumen will not be liable to you or to any third party for removing any product, material or content from the website, regardless of whether said product was sold or not.

8.- Delivery

Notwithstanding clause 6 above regarding product availability, we will try to send the order before the date indicated in the purchase confirmation. If for any reason we are unable to comply with the delivery date, we will inform you of that situation and we will give you the option to continue with the purchase, establishing a new delivery date, or cancel the order with full reimbursement of the amount paid.
The product will be delivered to the address you give when placing the order.

9.- Payment terms

You may pay using bank transfer and via Paypal.
When you click “authorize” the payment, you are confirming that the credit card or bank account is yours.
Credit cards are subject to verification and authorization by the card issuing entity, but if the said entity does not authorize the payment, we will not be liable for any delay or failure to deliver, and we will be unable to formalize any contract with you.

10.- Return policy

10.1 Legal right to cancel purchase

You may cancel the contract at any time within 7 working days from the date that the order was delivered to you.
In this case, the amount paid for said products will be reimbursed.
You will be responsible for the direct costs of returning the product.
You may certify the exercising of the right to cancel by any form permitted by law within the said term. The right will be validly exercised when you send an email to lumen@lumenprints.com and will contact you to inform you of how to proceed with the return of the product.

Your right to cancel the contract shall apply exclusively to the products that are returned in the same conditions in which you received them.

Please return the products using or including their original packaging. You must also include all product documents and wrapping. No reimbursement will be made if the product has been used more than just opening it, for products that are not in the same condition as when they were delivered or when they have been damaged, so take care of the products(s) while in your possession
After examining the article, we will inform you of whether you have the right to reimbursement of the amounts paid.
The refund will be paid as soon as possible and, in all cases, within 30 days from the date on which you notified us of your intention to cancel.

The refund will always be paid using the same payment form that you used to pay your purchase.

You shall assume the cost and risk of returning the products to us, as indicated above.
This provision does not affect any other consumer rights recognized by current legislation.

10.2 Returns of defective products

In the cases in which you consider that at the moment of delivery the product is not as stipulated in the contract, you must contact us immediately to lumen@lumenprints.com where we will indicate how to proceed.

Please return the products using or including their original packaging. you must also include all product documents and wrapping. No reimbursement will be made if the product has been used more than just opening it.
The refund will be paid as soon as possible and, in all cases, within 30 days from the date on which you notified us the defect. The refund will always be paid using the same payment form you used to pay your purchase.

This provision does not affect any other consumer rights recognized by current legislation.

11.-Liability and waiving liability

To the extent permitted by law, we exclude all guarantees, except those that may not be excluded legitimately in favour of consumers and users.

Due to the natural materials we use and how to make our products, the items that we sell often have variations in measures, texture and colours, however they may not be considered defects or damage. On the contrary, you must count on their presence and appreciate them. The natural characteristics are inevitable and should be accepted as part of the individual appearance of the product.

The provisions in this clause shall not affect your rights as a consumer and user, nor your right to cancel the contract.

12.- Intellectual property

You recognize and agree that all copyrights, registered trademarks and other intellectual property rights to the materials or contents provided as part of the website belong to Lumen.

You may not use the said material except you are expressly authorized by us.
It is not allowed to download and use images from our pages without written permission of Lumen. The copyright of all the Lumen prints belongs to its creator, Jose Manuel Madrona Navarro.

13.- Written communication

The applicable regulations require that we send you by written some of the information or notification.

You agree that most of the communication with us will be in electronic form. We will contact you by e-mail or we will provide you information by posting alerts on this website.

For contractual purposes, you agree to use this electronic form of communication and accept that all contracts, notifications, information and other communication that we send you electronically complies with the legal requirements of providing it in writing.
This condition will not affect your rights as recognized by law.

14. Transfer of rights and obligations

The contract is binding on both you and Lumen and on our respective successors and assigns.

You may not transfer, assign, charge or otherwise dispose of a contract or any rights or obligations arising under the contract without our prior written consent.

Lumen may transfer, assign, charge, sub-contract or otherwise dispose of a contract or any rights or obligations arising under it, at any time during the term of the contract.

The said transfers, assignments, liens or other transfers will not affect the rights that you have as a consumer recognized by law.

15.- Events beyond our control

We will not be liable for any non-compliance or delay in compliance with any of the obligations we assume under a contract when caused by events that are beyond our reasonable control (“force majeure”).

Force majeure shall include any act, event, failure to exercise, omission or accident that is beyond our reasonable control, including, among others, the following:
Strike, lockout or other forms of protest.

Civil unrest, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or threat or preparation for war.

Fire, explosion, storm, flood, earthquake, collapse, epidemic or any other natural disaster.

Inability to use trains, ships, aircraft, motorised transport or other means of transport, public or private.
Inability to use public or private telecommunication systems.
Acts, decrees, legislation, regulations or restrictions of any government or public authority.
Strike, failure or accident in maritime or river transport, postal transport or any other type of transport.
It shall be understood that our obligations deriving from contracts are suspended during the period in which force majeure remains in effect, and we will be given an extension of the period in which to fulfill these obligations by an amount of time equal to the time that the situation of force majeure lasted. We will provide all reasonable resources to end the situation of force majeure or to find a solution that enables us to fulfill our obligations by virtue of the contract despite the situation of force majeure.

16.- Partial annulment

Should any of these conditions or any provision of a contract be declared null and void by firm resolution from the corresponding authority, the remaining terms and conditions shall remain in effect without being affected by said declaration of annulment.

17.- Our right to modify these conditions

Lumen have the right to review and modify these conditions at any time.

You are subject to the conditions and privacy policy in effect at the moment in which you use this website or place each order, except when by law or decision of governmental entities we must make changes retroactively to said conditions or privacy policy, in which case the possible changes will also affect orders made previously by you.

18.- Language

Contracts can be concluded in spanish and english language.

19.- Applicable legislation and jurisdiction

The use of our website and the purchase contracts through our website shall be governed by spanish legislation.
Any controversy that arises or is related to the use of the website or said contracts shall be subject to the non-exclusive jurisdiction of the spanish courts.

If you are entering into the contract as a consumer, nothing in this clause shall affect the rights you have, as recognized in any applicable legislation in effect.

20.-Data protection

Regarding the personal data you introduce through this website, please check the privacy policy of Lumen.

Privacy policy

In accordance to organic law 15/1999 of 13 december on the protection of personal data (hereafter “lopd”), the personal information provided by you will be kept in the clients database of Lumen, which aims are to maintain the contractual relationship, control and purchasing management and their respective collections.

You warrant that the personal data provided to Lumen are truthful and that you are the responsible for communicating any changes in them.

Lumen will treat the personal data as confidential and agree not to use them for any other purpose for which they were obtained, and also keep them with appropriate measures to ensure their safety and prevent their alteration, loss, or access unauthorized.

You authorize Lumen to keep this information for a period of five years upon completion of fulfilled contract. You have the right to access, rectify, cancel and oppose the processing of his personal information by writing sending an email to lumen@lumenprints.com. You have to include a copy of your id card or passport to us.

Tracking and shipping

Where you receive the order

The product will be delivered to the address you give when placing the order.

Delivery period of the order

The average delivery time is between 2-3 working days.

Price of shipping

Shipping prices are indicated in the purchase order and vary depending on country of delivery.

The shipping costs will be free on all purchases over 125€.

Tracking and delivery

The transportation agency or postal service will delivery your order.

For any query regarding the delivery, do not hesitate to contact by using the e-mail address lumen@lumenprints.com.

Payment terms

At this time we only accept payment by bank transfer or via Paypal.